Informations COVID-19L'ouverture du domaine skiable pour la saison hiver 2020-2021 étant reportée à une date ultérieure, la date de début de cette activité est reportée également.
If the chalet, resort or country you are due to go to closes due to Covid 19 and/or if the UK Government (or the Government of the country you are travelling from) introduces a travel ban and/or there is travel advisory in place on the day before you are due to travel that advises against all but essential travel due to Covid 19 (e.g. in the UK if the FCO advises against all but essential travel) and/or the country you are travelling to (France/Switzerland) imposes a mandatory quarantine on arrival then if we are unable to offer you a revised chalet or resort you will receive a 100% refund (or credit note if the customer requests this) on the monies paid directly to Mountain Heaven Ltd i.e. deposits, final payments or any extras you may have purchased directly from us. Note that official statements must have been published to announce these closures/restrictions.
This guarantee is valid up to the day before travel however there will be no full or part refund should you decide to leave or cancel/curtail your holiday part way through your stay if the country you are travelling to or your home/return countries advice changes part way through your stay and you decide to leave once you have arrived in the resort or you do not travel/arrive on the expected day of your arrival.
The final payment date will be temporarily changed whilst there is a Covid 19 pandemic from 10 weeks before your holiday to 7 weeks before you holiday. If payment in full has not been received by us by the due date, Mountain Heaven Ltd shall have the right to cancel the booking and retain the deposit paid and in this case no refund or credit note will be due.
Please see our revised terms and conditions that fully detail what is covered and what is not covered here